Accor Banquets Manager Jobs in Kenya
Accor Banquets Manager Jobs in Kenya
Reporting to the Food & Beverage Manager, the Banquets Manager is responsible for the fulfilling the client experience in our Hotel. The Banquets Manager will oversee a large team of talented individuals and will be responsible for managing and supervising Banquet events and employees.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies and the opportunity to earn qualifications while you work
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Food and Beverage Manager, responsibilities and essential job functions include but are not limited to the following:
All areas of guest service and core standards
Daily supervision, coordination and direction of all colleagues in the Banquet.
Ensuring all functions maintain a first class and positive visual impact; including ambiance, cleanliness, orderliness, décor and service flows.
Maintaining high staff morale and team spirit within the Banquet Department.
Leading and coaching all colleagues and leaders in the banquet services department
Overall recruiting, staffing and scheduling ensuring adequate staffing levels to satisfy guest needs.
Create and implement colleague-training initiatives
Implementing meeting and conference service standards.
Creating and implementing a preventative cleaning and maintenance program of all banqueting areas & equipment.
Creating and implementing new processes and procedures to drive the department forward
The overall financial success of the department, including day-to-day payroll control, planning yearly capital improvements and exercising control of fixed and variable expenses.
Partner with Meetings and Events partners, along with various Meeting Planners to produce positive Voice of the Guest scores.
Adhere to all budget guidelines that are established for each event.
Work together with the Culinary & Stewarding team to ensure that all food service exceeds guest expectations and to promote teamwork as a strong component of
the daily service culture.
Work with the Stewarding team to ensure that all equipment needs are met and all equipment is properly maintained.
Finding creative solutions and proactively solving problems in order to meet a demanding client base.
Creation and implementation of guest preference programs.
Actively involved on a day-to-day basis with creative buffet décor and establishing new ideas.
Work with the Incentives, Conventions and Events Department in order to ensure that revenues and guest satisfaction levels are maximized.
Maintain high level of professional appearance, demeanor and image of self / hotel
Consistently offer professional, friendly and engaging service
Any other tasks that may be assigned
Your experience and skills include:
Minimum 3-4 years’ experience as a Banquets Leader within a 5 star hotel/resort
Flexibility to work a variety of shifts, including holidays, weekends, mornings, afternoons and evenings.
Strong interpersonal and problem solving abilities necessary.
Must be a highly organized person with strong planning skills.
Must exhibit command and presence on the floor
Must have exceptional working relationships with Culinary, Stewarding, Event Services etc.
Goal and results oriented.
Analytical skills, strength as a developer and a leader of others are essential.
Computer literate in Microsoft Window applications required
University/College degree in a related discipline preferred.
Excellent communication and organizational skills.
Ability to focus attention on guest needs, remaining calm and courteous at all times.
Wine & spirits knowledge and an understanding of Banquet Beverage is preferred.
How to Apply
For more information and job application details, see; Accor Banquets Manager Jobs in Kenya
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