Absa Senior Manager Tribe Support Jobs in South Africa

Absa Senior Manager Tribe Support Jobs in South Africa

Job Summary

To assist the Business Unit Head in Managing the overall Business and fulfilling responsibilities. This includes, Performance Management, Complaints, Business Project Implementation, Strategy Implementation, Exco reporting, HR, Risk, Compliance and all other Operational issues raised with the Head.

Job Description

Business & Operational Management

Attend a multitude of forums, project and management meetings to stay up to date with operational conditions and provide early warning to the Head of any probable issues and proposed solutions

Act as key advisor to the Head providing knowledgeable review and recommendations, ensuring that context, analysis and the views of the respective areas are collated, filtered and summarised in a concise manner

Evaluate, interpret and deliver only relevant information to the Head to ensure that the time of the Head is not taken up with operational issues that should be resolved elsewhere

Distribute issues to the correct level of operational management for resolution by identifying issue at hand and delegating to relevant team

Act as initial point of entry for escalated queries and for queries from other external stakeholders and attend to queries or relaying the query to appropriate individuals when falling outside scope

Redistribute the resolution or respond directly to the stakeholders where appropriate and report only major issues to the Head

Take personal accountability for resolving issues lodged directly with the Head

Advise the Head on ongoing issues and programmes to address these in the business unit and set up a process for monitoring

Ensure that decision-making within the business unit is dissolved to the lowest appropriate level to support the business objectives of empowering and growing the competence of line decision-makers

Interface with the Heads’ direct reports to understand the operating environment and to assist them to prioritise focus areas

Continuously monitor the overall Business Performance (Finance, Risk, Compliance, Change, HR) of the business unit and advise the Head of any possible deviations and the actions that have been created by the business unit seniors to address these

Oversee the management of the Head office to ensure smooth operations and that resources are available and operating effectively

Approve Business proposals by reviewing, analysing and interpreting proposals presented in line with the mandate delegated by the Head

In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams

Continuously monitor the potential impact of new tactical plans on the reputational risk

of the business unit and the Bank and advise seniors in the business on appropriate action to take to minimise the risk

Reporting

Prepare the key themes, presentations and reviews for the BU Head and assist with detailed content when required

Evaluate all material and communication prior to it being reviewed by the Head ensuring that context, analysis and the views of the respective areas are collated, filtered and summarised in a concise manner

Working with the Operating Model Leads and finance, ensuring reporting requirements are met on time and to the highest quality

Administration

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.

Maintain a desired level of quality in a service or product, especially by means of attention to every stage of the process of delivery or production

Taking responsibility for managing the expectations of stakeholders

Coordinating appointments and meetings and managing staff calendars and schedules.

Supervising, mentoring, training, and coaching our office staff and delegating assignments to ensure maximum productivity.

Coordinating domestic and international travel, including flight, hotel, and car rental reservations.

Creating presentations and other management-level reports.

Provide direct administrative support as needed, including scheduling appointments, meetings, and events; booking travel; maintaining file systems; mailing and shipping packages; and updating contacts database and employee lists

Oversee and maintain office equipment for uninterrupted function, identify needs and acquire supplies, manage vendor relationships, and coordinate food deliveries when requested

Manage all aspects of space/infrastructure planning (ex: moves, additions, changes to workstations) and provide answers, resources, and solutions when requested

Education and Experience Required

NQF Level 6: B Degree

B. Degree in Business Administration or equivalent qualification

8 Years’ experience in Financial Services Industry

3 Years’ experience in Banking

Knowledge & Skills

Business Project Implementation

Strategic Implementation

Report writing

Finance

Communication

Analytical

Co-ordinating

Networking

Report Writing

Education

Bachelor's Degree: Information Technology

How to Apply

For more information and job application details, see; Absa Senior Manager Tribe Support Jobs in South Africa

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