Absa Group Customer Service Clerk - Hermanus Jobs in South Africa

Absa Group Customer Service Clerk - Hermanus Jobs in South Africa

Job Summary

To deliver customer support services to enhance the customer experience through the execution of predefined objectives as per agreed standard operating procedures (SOPs). Selecting this role has a compensation & benefit impact in Botswana, Kenya. Please contact Reward for details.

Job Description

Providing customer service and support:

Answer inbound calls and respond to written queries timeously.

Managing all queries through to resolution ensuring that first call resolution is adhered to at all times.

Resolve all complaints within agreed service level timeframes

Strict adherence to risk and compliance:

Authenticate existing and third party customers and meet security measures, also in accordance to the National Credit Act.

Strictly adhere to all risk and governance policies and procedures

Self-development:

Owning and being proactive about own training and development

Education

Further Education and Training Certificate (FETC): Business, Commerce and Management Studies (Required)

How to Apply

For more information and job application details, see; Absa Group Customer Service Clerk - Hermanus Jobs in South Africa

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