Absa Bank Branch Manager - Jobs in Kenya

Absa Bank Branch Manager - Jobs in Kenya

Job Summary

To drive and deliver exceptional Retail and Business Banking performance, through powerful branch leadership, team development, excellent customer experience and achievement of Operational & Controls rigor excellence in branches.

Key Accountabilities

Implement business strategic initiatives, create ownership of the branch performance targets. Agree branch execution plans/strategies and ensure they are aligned to the Banks overall strategy- Growth, Transformation and Returns.

Diligently monitor branch business performance and make adjustments to the execution strategies accordingly.

Manage branch portfolio risks in line with the bank’s portfolio appetite.

In conjunction with the Regional manager and products development, conduct product review and product development through constant feedback from the market.

Collaborate and coordinate the development and implementation of sales initiatives with other business functions such as CIB, Asset Finance, Bancassurance, Lead generation team to maximize on cross selling opportunities

Conduct market intelligence to identify new market opportunities, customer trends, existing geographical strength, emerging government directives and changes in policy by regulators.

Manage borrowing and non-borrowing accounts in the branch to enhance customer loyalty and retention.

Harness existing staff potential and create new competencies in order to achieve competitive advantage.

Lead the branch team to achieve its customer retention objectives, Transaction migrations from the counter to alternate channels, balance sheet growth goals and acquisitions. Support will include Achieving branch sales targets as well as participating and leading sales activations

Establish firm relationships with Top 200 clients and business influencers in the local area.

Qualification

University degree in a relevant discipline or relevant

experience to compensate, post graduate qualifications will be an added advantage

Experience

At least 5 years Banking / Financial Services experience out of which at least 3 years in branch management with good track record of performance

Knowledge and Skills

Business understanding and management experience of Retail / Consumer and Business Segments

Working knowledge of Branch Operations and Controls

Demonstrable experience in Customer Service management including complaint management / resolution

Hands on experience of sales management including leading Direct Sales teams

People management experience of big teams

In-depth knowledge of banking products, strategies, and structures in Retail,

Detailed working knowledge of operational and credit risk policies and procedures for both Retail and Business Banking segments

Good working knowledge of people policies and procedures

Thorough understanding of the banking industry practices and regulations

Well informed on general economic, political, and business environment.

Up to date knowledge of competitor and market activity in local area

In-depth understanding of core banking operating IT systems e.g., Flexicube

How to Apply

For more information and job application details, see; Absa Bank Branch Manager - Jobs in Kenya

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