Abays Trading PLC Customer Services Jobs in Ethiopia
Abays Trading PLC Customer Services Jobs in Ethiopia
Job DescriptionThe Customer Service Representative attracts potential customers by answering product and service questions; suggesting information about other products and services.
Process orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Primary job functions do not typically require exercising independent judgment.
Typically reports to a general manager.
The target is to ensure excellent service standards and maintain high customer satisfaction.
Main Duties
Open and maintain customer accounts by recording account information
Resolve product problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution
Recommend potential products or services to management by collecting customer
information and analyzing customer needs
Prepare product reports by collecting and analyzing customer information
Contribute to team effort by accomplishing related results as needed
Manage large amounts of incoming calls
Generate sales leads
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships of trust through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Meet personal/team sales targets and call handling quotas
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Go the extra mile to engage customers
Resolve customer complaints via phone, email, mail or social media
Use telephones to reach out to customers and verify account information
Greet customers warmly and ascertain problem or reason for calling
Cancel or upgrade accounts
Assist with placement of orders, refunds, or exchanges
Advise on company information
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms
of sale
Act as the company gatekeeper
Suggest solutions when a product malfunctions
Handle product recalls
Attempt to persuade customer to reconsider cancellation
Inform customer of deals and promotions
Utilize computer technology to handle high call volumes
Work with customer service manager to ensure proper customer service is being delivered
Compile reports on overall customer satisfaction
Handle changes in policies or renewals
Resolve customer complaints via phone, email, mail or social media
Job Requirements
Requirements
BA degree in the field and 2 years of experience in a related area.
Diploma in the field and 2-4 years of experience in related area.
Has knowledge of commonly-used concepts, practices and procedures within a particular
field. Rely on instructions and pre-established guidelines to perform the functions of sales.
She/he Works under immediate supervision of General Manager.
Proven customer support experience
Track record of over-achieving quota
Strong phone contact handling skills and active listening
Familiar with CRM systems and practices
Customer orientation and ability to adapt/respond to different types of characters
Excellent communication and presentation skills
Ability to multi-task, prioritize and manage time effectively
High school diploma or equivalent; college degree preferred
Computer Skills
How to Apply
ABAYS, Human Resource Department will invite all candidates meeting the required qualifications to send
an Application letter,
Resume,
Copies of working (FOOD MANUFACTURING ) and educational credentials to abaystrading@gmail.com and include
“Application for ABAYS, Human Resource Department will invite all candidates meeting the required qualifications to send (i) an Application letter, (ii) Resume, and (iii) Copies of working (FOOD MANUFACTURING ) and educational credentials to abaystrading@gmail.com and include
“Application for PRODUCTION QUALITY CONTROL” in the subject line.
“Application for ABAYS, Human Resource Department will invite all candidates meeting the required qualifications to send (i) an Application letter, (ii) Resume, and (iii) Copies of working (FOOD MANUFACTURING ) and educational credentials to abaystrading@gmail.com and include
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