Abays Trading Plc Customer Services Jobs in Ethiopia

Abays Trading Plc Customer Services Jobs in Ethiopia

Job Id: 224175

Category: Customer Service

Location: Addis Ababa, Addis Ababa

Employment Type: Full time

Salary: company standard

Job Description

The Customer Service Representative attracts potential customers by answering product
and service questions; suggesting information about other products and services.

Process
orders, prepare correspondences and fulfill customer needs to ensure customer satisfaction.
Primary job functions do not typically require exercising independent judgment. Typically
reports to a general manager.

The target is to ensure excellent service standards and
maintain high customer satisfaction.

Main Duties:

Open and maintain customer accounts by recording account information

Resolve product problems by clarifying the customer's complaint; determining the cause of
the problem; selecting and explaining the best solution to solve the problem; expediting
correction or adjustment; following up to ensure resolution

Recommend potential products or services to management by collecting customer
information and analyzing customer needs

Prepare product reports by collecting and analyzing customer information

Contribute to team effort by accomplishing related results as needed

Manage large amounts of incoming calls

Generate sales leads

Identify and assess customers' needs to achieve satisfaction

Build sustainable relationships of trust through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Meet personal/team sales targets and call handling quotas

Handle complaints, provide appropriate solutions and alternatives within the time limits and
follow up to ensure resolution

Keep records of customer interactions, process customer accounts and file documents

Follow communication procedures, guidelines and policies

Go the extra mile to engage customers

Resolve customer complaints via phone, email, mail or social media

Use telephones to reach out to customers and verify account information

Greet customers warmly and ascertain problem or reason for calling

Cancel or upgrade accounts

Assist with placement of orders, refunds, or exchanges

Advise on company information

Take payment information and other pertinent information such as addresses and phone
numbers

Place or cancel orders

Answer questions about warranties or terms of sale

Act as the company gatekeeper

Suggest solutions when a product malfunctions

Handle product recalls

Attempt to persuade customer to reconsider cancellation

Inform customer of deals and promotions

Utilize computer technology to handle high call volumes

Work with customer service manager to ensure proper customer service is being delivered

Compile reports on overall customer satisfaction

Handle changes in policies or renewals

Resolve customer complaints via phone, email, mail or social media

Job Requirements

Requirements:

BA degree in the field and 2 years of experience in a related area.

Diploma in the field and 2-4 years of experience in related area.

Has knowledge of commonly-used concepts, practices and procedures within a particular
field. Rely on instructions and pre-established guidelines to perform the functions of sales.

She/he Works under immediate supervision of General Manager.

Proven customer support experience

Track record of over-achieving quota

Strong phone contact handling skills and active listening

Familiar with CRM systems and practices

Customer orientation and ability to adapt/respond to different types of characters

Excellent communication and presentation skills

Ability to multi-task, prioritize and manage time effectively

High school diploma or equivalent; college degree preferred

Computer Skills

How to Apply

ABAYS, Human Resource Department will invite all candidates meeting the required qualifications to send (i) an Application letter, (ii) Resume, and (iii) Copies of working (FOOD MANUFACTURING ) and educational credentials to abaystrading@gmail.com and include

“Application for ABAYS, Human Resource Department will invite all candidates meeting the required qualifications to send (i) an Application letter, (ii) Resume, and (iii) Copies of working (Food Manufacturing ) and educational credentials to abaystrading@gmail.com and include

“Application for Production Quality Control” in the subject line.

“Application for ABAYS, Human Resource Department will invite all candidates meeting the required qualifications to send (i) an Application letter, (ii) Resume, and (iii) Copies of working (Food Manufacturing ) and educational credentials to abaystrading@gmail.com and include

“Application for Production Quality Control” in the subject line.

“Application for Quality Supervisor” in the subject line.

NB. Only short listed candidates will be contacted.

Application Deadline: 10/06/2019 in the subject line.

Abays Trading Plc Customer Services Jobs in Ethiopia