A2W Mobile International Limited Customer Service Representative Jobs in Nigeria

A2W Mobile International Limited Customer Service Representative Jobs in Nigeria


Brief Description

  • Interact with customers to provide and process information in response to inquiries, concerns and requests about our services.

    Responsibilities

  • Deal directly with customers either by telephone, electronically or face to face

  • Respond promptly to customer inquiries and resolve complaints.

  • Obtain and evaluate all relevant information to handle service inquiries

  • Process orders, forms, applications and requests.

  • Direct requests and unresolved issues to the designated resource.

  • Keep records of customer interactions and transactions

  • Record details of inquiries, comments and complaints

  • Prepare and distribute customer activity reports

  • Maintain customer databases

  • Communicate and coordinate with internal departments

  • Follow up on customer interactions

  • Provide feedback on the efficiency of the customer service process

    Qualifications / Requirements

  • HND / B.Sc. holders in any discipline

  • Minimum 2 years customer service experience in an IT firm

  • Knowledge of customer service principles and practices

  • Knowledge of relevant computer applications

  • Social media savvy

  • Knowledge of administrative procedures.

    How to Apply

  • Interested and qualified candidates should send their CV to:

  • hrvacancies00@gmail.com using “Customer Service Representative'' as the subject of the mail.


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