A Fairmont Managed Hotel Groups and FIT Agent Jobs in South Africa

A Fairmont Managed Hotel Groups and FIT Agent Jobs in South Africa

Job Description

Scope of Position:

Reporting to the Assistant Reservations Manager the successful candidate will be responsible to complete all administrative duties related to reservations within Cape Grace, A Fairmont Managed Hotel, for the purpose of ensuring all relevant information is kept in order. The successful candidate will ensure reservations are accurately updated with all required information, from guest arrival / departure details, preferences / dietaries, special requests, billing details etc, prior to submitting to front office. He / She will maintain and improve standards in all areas of Reservations, ensuring a maximum room revenue and to efficiently deal with all guest requests.

Main Responsibilites

Quality control for all Reservations created and information shared with the hotel through the Preparation process.

Attending Morning meeting and ensuring all relevant information is updated and fed back to the relevant departments.

Allocating of rooms for all guest arrivals as and when required

Balancing inventory over periods of peak demand

Assist reservations during periods of high demand / When staff are on leave and when emails are allocated / as and when required.

Managing the Reservations Prep shared Folder and ensuring all correspondence

is up to date.

Daily Negotiated / Complimentary rooms report.

Managing weekly stationary orders

Any other reports as determined by the role.

Competencies

Calculations

Analytical thinking

Organizing

Action Planning

Service Orientation

Flexibility and adaptability

Strong attention to detail

Admin oriented

Qualifications

Grade 12 or equivalent

A Hospitality Management qualification is a strong recommendation.

Previous Experience in Reservations required.

Proficiency in English (Verbal, Written, Reading)

Proven abilities in developing and nurturing interpersonal relationships with guests, colleagues and suppliers.

Demonstrated experience using:

Opera Property Management System

Microsoft Office Suite to at least Intermediate level

Previous experience on TARS would be advantageous.

Above average Numerical skills

Above average ability to communicate at all levels of the organization.

How to Apply

For more information and job application details, see; A Fairmont Managed Hotel Groups and FIT Agent Jobs in South Africa

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