A 4-Star Hotel Lakeside Resort General ManagerJobs in Uganda
A 4-Star Hotel Lakeside Resort General ManagerJobs in Uganda
The General Manager will provide overall strategic leadership and general oversight of the day to day operations of the resort leading a highly technical team that is expected to deliver exceptional service, ensure optimal use of facilities and champion a high performance client centric service culture all in line with the Strategic Plan, Marketing Plan, and UHOA guidelines.
In addition to being an ambassador for the Resort brand and acting as the Resort spokesperson, the General Manager will be expected to successfully deliver on the underlisted Key Result Areas (KRA).
Key Result Area (KRA)
Financial Management
Revenue maximization
Financial monitoring, performance & reporting
Preparation of overall budget and forecasts
Cost & energy saving initiatives
Sales and Marketing
Oversee sales activities of the property and meet revenue objectives.
Identify and seek out potential business in viable local, regional & international markets.
Propose and identify new business opportunities
Promote the resort recreational facilities
Initiate and package new offers to increase service offerings and revenue
Guest Satisfaction
Enable consistent guest satisfaction ratings.
Facilitate efficient and efficient service
Monitor overall customer satisfaction
Champion the refurbishing of the property/facilities
Advise and oversee any capital development projects and initiatives
Planning and Organising
Legal & regulatory compliance
Conduct industry trend analysis and makes suggestions for improvement of the operation
Quality assurance
Risk & crisis management
Employee Management
Optimal staff, retention & development
Team performance management
Adherence to all related employment laws and regulations.
Timely conflict & grievance management
Property and facility management
Overall supervision of property/facilities and maintenance register
Compliance with health and safety standards and by-laws in place
Management of assets register
Stock Management
Monitor robust stores and inventory management system
Adherence to purchasing and supply standards and processes
Health and Safety
Champion environmental management, property hygiene, health & safety initiatives
Oversee compliance with statutory food & hygiene standards
Person Specifications:
Qualifications
Masters Degree in hospitality management or business highly desirable
Bachelors degree in hospitality management, business or related field a must
Diploma in Hotel management from UTALI college – Kenya or other reputable hospitality training facility, desirable
Experience in opening, managing or re-positioning a
hotel or beach-side recreational facility with clear professional high impact track record highly desirable
Experience
At least 6 (six) year’s experience working within a hotel or recreational beachside facility as part of the Senior Management Team (SMT)
Demonstrated ability to articulate and provide strategic advice at Board level on the direction and potential expansion of the business highly desirable
Desired Attributes
Strong entrepreneurial capabilities and business acumen
Warm, sociable & fun loving personality, assertive & confident
Strong leadership, administrative and organisational skills
Ability to multi-task & champion high level prioritization
Proactive creative approach to issues
Strong data collection, analytical & presentation skills
Critical thinking capabilities coupled with strong problem solving skills
Good proposal and report writing skills.
Proficiency in basic computer packages.
Strong planning & organization skill capabilities
Strong Communication, influencing capability & Interpersonal skills
Ability to work and motivate multicultural & technical teams
Must be a self-motivated and reliable person who can work with minimal supervision
Unassailable integrity and commitment to high ethical conduct & confidentiality
Methodical, organized mind with great attention to detail
Ability to initiate and maintain strong business networks
Strong computer & digital capabilities
How to Apply
If you are interested in joining a dynamic and forward looking organization, submit your application letter and CV only on
recruitment@success-africa.com by 5:00 pm on 04/08/2020. Your application letter must carry the reference number: R-GM/02/20. Document size limit: 2MBs
In your application, highlight your leadership experience from childhood to date. If you speak a second international language and/or good with a musical instrument, it would be an added advantage worth highlighting too.
Any form of canvassing will lead to the disqualification of your application. Hand delivered or late applications will not be accepted.
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