Virtual City Jobs

Virtual City is the market leader in the development, customization and implementation of innovative mobility solutions.

The company has achieved this by being able to constantly recognize and adapt to the changing needs and growing demands of their clients by continuously developing and introducing new technological innovations into the market.

The company seeks to recruit:

1. Client Services Manager

who will develop all Group Client Service Plans to enforce Customer Service Charter, while supporting the Chief Technical Officer.

Role

The position holder will be reporting to the Chief Technical Officer.

Develop Group Client Services Plan

Enforce Customer Service Charter

Lead all Personnel in Service Delivery Departments

Direct and coordinate activities of business or departments concerned with Service Delivery

Enforce and Consolidate Reporting from teams

Enforce Quality of Service across Service Delivery Departments

Key responsibilities will be:

Lead all Personnel in Service Delivery Departments

Planning and Strategy - Develop Group Client Services Plan Map Service Delivery Plans

Departmental Co-coordination-Work with departmental heads to schedule, supervise and direct the work of all employees

Enforce and Consolidate Reporting from teams - Monitor and Report on Account Management Team Performance

Lead the Technical Implementation teams

Develop skills base to support all group products and services

Develop detailed Technical Resolution Plan and procedures that include

Develop on-site test plan for re-deployed/updated systems.

Liaise with internal and external project managers.

Lead the Technical Support Teams

Support clients within the set resolution time frames

Monitor and Report on Customer Service Performance

Develop & Ensure the compliance with the following

Align deliverables and response times with Customer Service Objectives

Ensure all tasks, deliverables, resolutions, etc are captured in CRM

Resource Development- Keep abreast with the latest technologies both in hardware and software

2. Project Manager:

Role

To oversee the production team, at all stages to ensure project completion.

The position holder will be reporting to the Chief Technical Officer.

He / She will have the following roles:

Oversee the production team

Designate technical resources for projects

Coordinate development team members

Technical design and analysis

Design applications, databases and user interfaces

Database administration

Prepare and implement program code

Technical research

Prepare manuals and system documentation

Prepare & monitor development team work-plans

Manage inter-departmental handover

Key responsibilities will be:

Oversee the production team, at all stages to ensure project completion

Develop detailed technical design documentation

Develop technical module design

Develop version determination and control

Determine resources technical resources for projects

Protect the detailed specification at all phases

Technical testing

Project Management

Enforce development standards and controls

Qualified graduates should send an updated Curriculum Vitae (Ms Word version) to: careers{at}altimaafrica.com clearly stating the job position in the subject.

Application deadline: 9th December

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