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Manager Operations - Network Operations Centre

Job purpose

Responsible for capturing and flashing of incidence reports and disaster management.

Responsible for reviewing the No of communicating Sites, Failure and Closure.

Drive performance monitoring of NOC operators.

Responsible for reduction of MTTR Customer wise/ Country wise.

In charge of proactive monitoring of severe alarms.

Qualifications

Minimum of Bachelors degree (Electronics & Communication).

6— 8 years working experience in Network function with at least last 2 years experience in handling passive telecom Infrastructure.

Knowledge of English (Written and Spoken), a must. French will be additional advantage.

Committed to deliver value for money and satisfaction to customer in compliance to SLA and always eager to help customer by providing solution based on customer requirement and needs.

Continuous enhancement in the NOC process and procedures to the NOC associates and Operation Country team.

Demonstrate NOC functions, process awareness, adherence and roles to the NOC associates.

Impart service delivery excellence, adoption and implement process and procedures, as per requirement.

Application Process:

Interested applicants should send their detailed CVs and application letters (Quoting the Job Reference Number) to Hr.Hq [at] airtel.com

Applications should be addressed to Talent Acquisition Manager - Airtel Africa.

Exposure to working at a Head office of a multi country operation and ability to manage large team of people in a complex & multi-cultural environments is an added advantage.

Only shortlisted candidates will be contacted.

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