3Line Card Management Limited Customer Services Representative Jobs in Nigeria

3Line Card Management Limited Customer Services Representative Jobs in Nigeria


Job Summary

  • Serves customers by providing product and service information; resolving product and service problems.

    Job Functions

  • Identify and assess customers’ needs to achieve satisfaction

  • Use the organizational Enterprise System

  • Build sustainable relationships of trust through open and interactive communication

  • Provide accurate, valid and complete information by using the right methods/tools

  • Meet personal/team sales targets and call handling quotas

  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution

  • Keep records of customer interactions, process customer accounts and file documents

  • Follow communication procedures, guidelines and policies

  • Go the extra mile to engage customers

  • Resolve customer complaints via phone, email, mail or social media

  • Use telephones to reach out to customers and verify account information

  • Greet customers warmly and ascertain problem or reason for calling

  • or upgrade accounts

  • Assist with placement of orders, refunds, or exchanges

  • Advise on company information

  • Take payment information and other pertinent information such as addresses and phone numbers

  • Place or cancel orders

  • Answer questions about warranties or terms of sale

  • Act as the company gatekeeper

  • Suggest solutions when a product malfunctions

  • Handle product recalls

  • Attempt to persuade customer to reconsider cancellation

  • Inform customer of deals and promotions

  • Sell products and services

  • Utilize computer technology to handle high call volumes

  • Work with customer service manager to ensure proper customer service is being delivered

  • Close out or open call records.

  • Compile reports on overall customer satisfaction

  • Read from scripts

  • Handle changes in policies or renewals

  • Resolve customer complaints via phone, email, mail or social media.

    Requirements

  • High School Diploma, general education degree or equivalent with 1 - 3 years work experience.

  • Ability to stay calm when customers are stressed or upset.

  • Comfortable using computers.

  • Experience working with customer support.

  • Are you a focused service-oriented person with good communication skills both written and verbal.

  • Good organizational and problem solving skills

    How to Apply

  • Interested and qualified candidates should send their CV and Application Letter to:

  • 3line@gmail.com using the "Job Title" as the subject of the email.


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