247 Food Customer Service Officer Jobs in Nigeria
247 Food Customer Service Officer Jobs in Nigeria
Job DescriptionWe a looking for a dynamic Customer Service Officer who is willing and ready to help deliver a happy customer experience and support our sales team to prioritize customer preferences in the company’s marketing strategy.
Also, we require a calm personality, with the ability to stay calm under immense pressure. He or she would also be responsible for generating B2C sales leads and closing sales negotiations etc.
Responsibilities
Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
Incorporate with the company’s CIO to see to it that the interface to data is easy to understand and use by customers
Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
Provide routine report to appropriate company managers and also customers about achievements and improvements planned to address prevalent deficiencies
Train new staff on customer service techniques and skills
Receive and responding to customer service inquiries
Promote company’s product and services
Identify needs/wants of customers
Make available product brochures for customers
Update details for personal and business clients, such as name and address details
Provide pricing and delivery information to customers
Perform verification of customers
Educate customers on deals and promotions the company is offering
Attend to enquiries and resolve complaints through phone, email, or social media
Reach out to customers via phone call; verifying information regarding their account
Assist with placement of orders, refunds, or necessary exchanges
Provide advice on company information
Ensure record of payment information and other pertinent information such
as addresses and phone numbers are properly kept
Handle product recalls
Assist in selling products and services
Utilize computer technology to handle high call volumes
Collaborate with the customer service manager to ensure that proper customer service is being delivered
Close out or open call records
Regularly compile reports and submit to the management on overall customer satisfaction
Implement changes in renewals or company policies
Requirements
Candidates should possess an HND / B.Sc Degree with 1+ years of sales experience.
Excellent customer service and sales skills.
Strong verbal and written communicator.
Excellent phone and presentation skills.
Proficiency in Microsoft Office, CRM, and sales software programs.
Good negotiation and problem-solving skills.
How to Apply
Interested and qualified candidates send their Application Letter and CV to: gktbusiness@gmail.com using the Job Title as the subject of the email.
Find Latest Jobs in Nigeria Today - Recruitment in Nigeria Job - Nigerian Jobs - in Nigeria - Job Vacancies in Nigeria
Search our career portal & find the latest Nigerian job positions, career opportunities & jobs in Nigeria.
Jobs in Nigeria - banking jobs in Nigeria, IT jobs in Nigeria, accounting jobs in Nigeria, NGO jobs in Nigeria, business administration in Nigeria, ICT jobs in Nigeria, UN jobs in Nigeria, procurement jobs in Nigeria, education jobs in Nigeria, hospital jobs in Nigeria, human resources jobs in Nigeria, engineering jobs in Nigeria, teaching jobs in Nigeria, and other careers in Nigeria.
Oil and Gas job vacancies in Nigeria, MTN jobs in Nigeria, job vacancies in Nigeria for fresh graduates.
Federal government jobs in Nigeria, job vacancies in Nigeria Federal Civil Service.
Find your dream job from 1000s of vacancies in Nigeria posted and updated daily - click here!
Click here to post comments
Join in and write your own page! It's easy to do. How? Simply click here to return to 2 Best Africa Jobs.
